Shipping Policy

Last Updated: June 2026

Thank you for shopping with Vellurey. We are committed to delivering your orders safely and efficiently.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

Shipping Time

Estimated delivery times may vary depending on your location.

• Metro Cities: 3–7 business days

• Other Cities & Towns: 5–8 business days

• Remote Areas: 7–10 business days

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number and shipping confirmation via email, SMS, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes

• Courier service disruptions

• Weather conditions

• Public holidays

• Remote location delivery constraints

Vellurey is not responsible for delays caused by third-party courier partners.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Vellurey will not be responsible for orders delayed, lost, or undelivered due to incorrect or incomplete shipping details provided by the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery with clear photos or videos as proof.

Please refer to our Return & Replacement Policy for complete details.

Contact Us

If you have any questions regarding shipping or your order status, please contact our support team through the contact information available on our website.