Return & Replacement Policy

Last Updated: June 2026

At Vellurey, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

Replacement Eligibility

A replacement may be provided only in the following cases:

  • The product received is damaged during transit.

  • The product received is defective or not working properly.

  • The product received is different from the item ordered.

  • The order is missing an item that was included in your purchase.

Claim Window

All replacement requests must be submitted within 24 hours of delivery.

To process your request, please provide:

  • Order number

  • Clear photos or videos of the product

  • Photos of the packaging, if applicable

Requests submitted after 24 hours of delivery may not be eligible for replacement.

Verification & Approval

All claims are reviewed by our support team. Once the issue is verified and approved, a replacement will be arranged at no additional cost.

No Returns & No Exchanges

Please note that we do not accept returns or exchanges after an order has been delivered.

All sales are considered final. Returns or exchanges will not be accepted for:

  • Change of mind

  • Wrong product selection by the customer

  • Incorrect size selection

  • Minor color differences due to screen settings

  • Personal preference issues

  • Requests made after the 24-hour claim period

Contact Us

For replacement requests or assistance, please contact our customer support team through the contact details available on our website.

By placing an order with Vellurey, you agree to this Return & Replacement Policy.